Ultimate Staffing is seeking an Operations Manager to join a client in Grapevine, TX. This is a full-time, direct hire position. Hours are Monday - Friday 8:00 am - 5:00 pm. This position will lead and optimize daily operations supporting AI server testing and repair. In this role, you will manage a team of technicians, oversee service delivery, and ensure operational excellence. The ideal candidate brings a strong blend of technical acumen, leadership, and process-driven thinking, with a proven ability to drive efficiency, performance, and customer satisfaction.

Job Duties:

Team Leadership & Supervision

• Recruit, train, and manage a team of repair and testing technicians.
• Develop schedules, assign tasks, and oversee day-to-day operations.
• Conduct performance reviews, provide coaching and discipline, and handle terminations in accordance with company policies.

Operations & Strategy

• Develop and implement operational policies, SOPs, and quality control guidelines.
• Monitor compliance with regulatory and safety standards.
• Coordinate closely with warehouse and production teams for accurate material accounting.
• Ensure effective repair procedures including failure analysis, liquid cooling systems, and stress testing.

Customer & Cross-Functional Collaboration

• Serve as a primary point of contact for escalated customer concerns.
• Build strong client relationships by setting clear expectations and delivering results.
• Foster collaboration across departments and build internal alliances to support business goals.

Performance & Process Improvement

• Track and report on KPIs such as turnaround time, repeat repair rates, and first pass yield.
• Identify operational inefficiencies and implement continuous improvement initiatives.
• Leverage industry best practices to optimize testing, repair, and quality assurance processes.

Culture & Environment

• Promote a positive, high-performance work culture with open communication and teamwork.
• Foster a healthy and safe workplace focused on employee well-being.

Requirements:

• Bachelor's degree in Business, Operations Management, or related field (or equivalent experience).
• Minimum 5 years in an operations management role within a technical or production environment.
• At least 3 years of hands-on experience in server/computer repair, networking, or technical troubleshooting.
• Strong background in customer service, leadership, and team development.
• Familiarity with budgeting, P&L statements, and cash flow management.
• Excellent verbal and written communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.